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	The mission of Customer Care is to provide IPWorx.com customers with a fast and easy way to receive answers for questions regarding our products. To that end, IPWorx.com provides customers with three avenues for obtaining technical support on a 24⁄7 timeframe. Step One Help Files and Manuals - Offline Software Help These helpful tools are placed on the hard drive when you download and install your IPWorx.com software. It gives you easy access to technical support answers and information whether you are connected to the Internet or not. Individual products´ files contain answers to most Frequently Asked Questions. Step Two Web Site Support - Online Software Help If you are connected to the Internet and are experiencing difficulties, you can access an application's technical support page and utilize the information found there to address and solve the problem. The information provided offers solutions to frequently asked questions and problems. Step Three E-Mail Support - Online E-mail Help This option is for registered program support only. For sixty days following the date of purchase, if you have access to e-mail, you can contact IPWorx.com via e-mail at support@ipworx.com. The turn around time for this is usually within two to three business days.